Question 1

How does "design your own" work?"

Accepted Answer

"Design your own" allows you to easily customise gear. It only takes a few minutes, and once you're done, you submit the design to us. We'll get back to you with a quote and an outline of what is next in getting your customised gear made.

Question 2

Do you provide obligation free artwork and quotes?

Accepted Answer

We offer obligation free artwork and quotes for all of our existing and new customers.

Question 3

What decoration techniques do you use?

Accepted Answer

The decoration techniques we use are embriodery, printing and sublimation.   We will recommend and explain which decoration technique to use and is best suited for your order.

Question 4

How customised can we make orders?

Accepted Answer

For most items we can fully customise your item. We customise designs to your requirements, including:  Colours Logos  Artwork Placement of all of the above

Question 5

Can I get samples to try?

Accepted Answer

Yes - we encourage it! If your’e not sure about sizing you can come into Swivs Locker HQ and borrow some samples to try on.

Question 6

Payment Options

Accepted Answer

We accept payment in the form of either Bank Transfer (EFT) Credit Card Cheque Cash  Bank account details are listed on all invoices. 
Payment terms are discussed and agreed before order begins.

Question 7

How long is delivery?

Accepted Answer

Delivery depends on where we source your ordered items from, but generally speaking time frames are usually:  Locally provided products = 2-3 weeks  Custom made products = 3-5 weeks  These timelines start from once all order details are confirmed. If you require urgent production & orders, please contact us to discuss so we can meet your requirements.

Question 8

Can I place an order for something that isn't on the Swivs Locker website?

Accepted Answer

If you cant find what you're looking for, please contact us.
We most likely have what you are after in our extensive range.
If not, we love sourcing new products and keeping our customers happy.
Please email us at swiv@swivslocker.com.au or call 0438 307 279.

Question 9

Still have a question?

Accepted Answer

Please contact us with any questions you may have: 
swiv@swivslocker.com.au
0438 307 279

Frequently Asked Questions