Frequently Asked Questions

What decoration techniques do you use?

The decoration techniques we use are embriodery, printing and sublimation. We will recommend and explain which decoration technique to use and is best suited for your order.



How does "design your own" work?

"Design your own" allows you to easily customise gear. It only takes a few minutes, and once you're done, you submit the design to us. We'll get back to you with a quote and an outline of what is next in getting your customised gear made.



Still have a question?

Please contact us with any questions you may have:
swiv@swivslocker.com.au
0438 307 279



Do you provide obligation free artwork and quotes?

We offer obligation free artwork and quotes for all of our existing and new customers.



Can I place an order for something that isn't on the Swivs Locker website?

If you cant find what you're looking for, please contact us.
We most likely have what you are after in our extensive range.
If not, we love sourcing new products and keeping our customers happy.
Please email us at swiv@swivslocker.com.au or call 0438 307 279.



How customised can we make orders?

For most items we can fully customise your item. We customise designs to your requirements, including:

  • Colours
  • Logos
  • Artwork
  • Placement of all of the above



Can I get samples to try?

Yes - we encourage it! If your’e not sure about sizing you can come into Swivs Locker HQ and borrow some samples to try on.



Payment Options

We accept payment in the form of either

  • Bank Transfer (EFT)
  • Credit Card
  • Cheque
  • Cash
Bank account details are listed on all invoices.
Payment terms are discussed and agreed before order begins.



How long is delivery?

Delivery depends on where we source your ordered items from, but generally speaking time frames are usually:

  • Locally provided products = 2-3 weeks
  • Custom made products = 3-5 weeks
These timelines start from once all order details are confirmed. If you require urgent production & orders, please contact us to discuss so we can meet your requirements.